Customer Care

LifeFone gives individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Our customer care team is there to help with any need you may have.

lifefone medical operator

General Information:


LifeFone System or Service Needs:

Include your name, phone number, and account number.

Update Your Emergency Care Instructions:

Include your name, phone number, and account number.
  Download Emergency Care Instructions Form
Fax updates to 1-800-747-2032

Billing Questions:


Pay Online:

Online Payments

Customer Reviews


Don't Forget About Our Limited Time Offer

Your Special Offer
  • Free Activation
    & Equipment
  • Free Shipping
  • Free Month
    of Service
  • Price Lock Guarantee
    your rate will
    Never increase
  • No Long Term
    Cancel Anytime
Still Have Questions?
(888) 341-0832

LifeFone Protection Plan

The LifeFone Protection Plan provides you expedited equipment repair and replacement for only $5 per month, giving you additional peace of mind.

While you are enrolled in this plan we will replace 1 base unit and 2 help buttons during any 12 month period for any of the following reasons:

Sign up today! Protection Plan payments are added to your monthly statement for easy bill pay.